The financial and insurance industry is unique. We employ specialized language and terms, and have highly specific and sensitive discussions with customers. Traditionally, this has been handled in unstructured and often under-supervised human agent interactions, which leads to manifest cost, efficiency and duplication issues. No longer.
Using innovative machine learning and based on the Language Understanding Intelligence System NLP technology, C88 has built and deployed a range of financial industry-specialized AI and chat technology that can make organizations much more effective and secure in handling extremely large amounts of repeated and similar customer inquiries, improving efficiencies, reducing fraud, and increase security.